FREE AND EXPRESS SHIPMENT
Free shipment for orders over 30 euro in Italy, over 100 euro for other countries.
Delivery in 2-3 working days.
Particolari Gift Packaging
Choose to give Particolari, we will send you the package.
Changed your mind? You can easily return the product.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. The price of the Products purchased online can not be reimbursed from the shops.
Please also note that items must be returned with all of the barcode tags intact, the products must to return not used, not damaged, not washed. Your items should be in their original packaging.
All returns must be made by post.
You will need to create a Returns Authorisation by following these steps:
1. Log in to your account and select 'My Orders' section.
2. Select the items you wish to return and click 'Create Return'.
3. Print your Returns Authorisation and complete the form.
4. Put the Returns Autorisation in the parcel and post it to us.
Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.
Ship your return to:
Fenice srl -at PARTICOLARI
Via Sandro Pertini, 33
66050 san salvo (ch)
You will receive a notification email once the refund.
If you're still having problems, please contact our customer services team.
If you wish to replace the item with a different model or color, you will need to return the item and proceed with a new order.
You can pay by bank transfer and by credit card through the PayPal system
We accept payments with credit cards belonging to the Visa, Mastercard, Cartasì, Maestro, JCB, Paypal. If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
We charge you for your order in EUROS. The actual price charged to customers outside the European Monetary Union will be subject to the exchange rate applied by their credit or debit card company. There is no customs/import duty on the movement of goods within the European Union so it is unlikely that any customs/import duty will arise on your order if you are a customer in the European Union but if any duty is payable, you will be liable for it. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.