FAQ

1. ORDERS

Cancelling your order

Ordered the wrong thing or simply changed your mind? Don't worry!

The 'cancel order' option is available since your confirmation order. After that you have to write to our help desk. We will change your product or we will delete your order since it has not been processed in our warehouse. In this case it is unfortunately too late to cancel it. In this case you you can act the returns policies.

How to place an order

To order place an item in your bag, just pick the size you want and press “Add to bag”, at the bottom of the screen. Your item will then be added to your bag, and a pop-up will appear giving you the option to go to your bag.

Next, you need to proceed to the checkout.  After selecting your delivery method, you will be asked to select a payment method. You can choose to pay with credit or debit card, or by PayPal. Simply select the payment method you would like, fill in the details where required and press “next”. On the next step you will be given the chance to check your order before placing it.

The order summary is the final step of our checkout where you can check your order details. If you would like to change any of the details of your order, you can do so here. If you are paying by PayPal you will now be redirected to the PayPal website to complete the process.

Once your order has been completed you will see the confirmation on the screen. You will also receive a confirmation email. If you don’t see the confirmation page, we suggest contacting your bank or card provider to see if the order has gone through before attempting to order again.

 

Ordering with Account

You do need a Particolari account to place an order. It it’s really easy and means you won’t have to fill in your details every time you shop with us. Join now by clicking on the User Account icon in our top menu. Just follow the easy steps .

How to add something to your bag

To place an item in your bag, just choose the size you want. Click ‘Add to bag’ and your bag will be updated.

How to search for the item you are looking for

If you know what you are looking for type it into the 'Search Particolari' box at the top of the page and click the magnifying glass to enter - search by product name or alternatively search by special occasion, such as ‘wedding’ or ‘party’

After this you can refine your search by category, colour, material etc. by using the search filters found at the top and at the side of the page.

2. DELIVERY

Delivery Method

You can have your order delivered to any address that you specify during the check out or in your customer account. 

Delivery takes place between 9am and 15pm, Monday to Friday. 

Delivery cost

Free shipment for orders over 30 euro in Italy, over 100 euro for other countries.
Delivery costs are different for different countries. 

COUNTRY

PRICE IN EURO

Afghanistan

€ 22,45

Albania

€ 27,26

Algeria

€ 27,26

Andorra

€ 15,60

Angola

€ 38,15

Anguilla

€ 24,15

Antigua and Barbuda

€ 38,15

Netherlands Antilles

€ 38,15

Saudi Arabia

€ 27,26

Argentina

€ 38,15

Armenia

€ 22,45

Aruba

€ 38,15

Australia

€ 38,15

Austria

€ 12,55

Azerbaijan

€ 22,45

Azzorre- madeira

€ 15,60

Bahamas

€ 38,15

Bahrain

€ 27,26

Bangladesh

€ 24,15

Barbados

€ 38,15

Belgium

€ 12,55

Belize

€ 38,15

Benin

€ 24,15

Bermuda

€ 38,15

Belarus

€ 22,45

Bolivia

€ 24,15

Bosnia and Herzegovina

€ 16,65

Botswana

€ 38,15

Brazil

€ 38,15

Brunei Darussalam

€ 38,15

Bulgaria

€ 22,45

Burkina Faso

€ 24,15

Burundi

€ 24,15

Büsingen

€ 15,60

Bhutan

€ 24,15

Cambodia

€ 24,15

Cameroon

€ 24,15

Canada

€ 24,15

Cape Verde & Cayman Island

€ 24,15

Ceuta

€ 15,60

Chad

€ 24,15

Chile

€ 38,15

China

€ 24,15

Cyprus

€ 22,45

Colombia

€ 24,15

Comoros

€ 38,15

Korea, Republic of (South Korea)

€ 38,15

Korea, Democratic People's Rep. (North Korea)

€ 38,15

Corsica

€ 14,75

Ivory Coast

€ 24,15

Costa Rica

€ 38,15

Croatia

€ 16,65

Cuba

€ 38,15

Denmark

€ 13,45

Dominica

€ 24,15

Ecuador

€ 38,15

Egypt

€ 27,26

El Salvador

€ 38,15

United Arab Emirates

€ 24,15

Eritrea

€ 24,15

Estonia

€ 25,00

Ethiopia

€ 27,26

Fiji

€ 38,15

Philippines

€ 38,15

Finland

€ 20,60

France

€ 13,70

Gabon

€ 24,15

Gambia

€ 24,15

Georgia

€ 24,15

Germany

€ 12,55

Ghana

€ 27,26

Jamaica

€ 38,15

Japan

€ 38,15

Gibraltar

€ 27,26

Djibouti

€ 24,15

Jordan

€ 27,26

Great Britain

€ 13,70

Greece

€ 25,00

Grenada

€ 38,15

Guatemala

€ 38,15

Guinea

€ 38,15

Guinea-Bissau

€ 24,15

Equatorial Guinea

€ 38,15

Guyana

€ 24,15

Haiti

€ 38,15

Heligoland

€ 15,60

Honduras

€ 38,15

Hong Kong

€ 24,15

India

€ 27,26

Indonesia

€ 38,15

Iran (Islamic Republic of)

€ 24,15

Iraq

€ 24,15

Ireland

€ 25,00

Ireland

€ 25,00

Iceland

€ 15,60

Balearic Islands

€ 15,60

Canry Island

€ 15,60

Cayman Islands

€ 38,15

Channel island

€ 13,70

Solomon Islands

€ 38,15

Israel

€ 27,26

Italy

€ 6,00

Kazakhstan

€ 22,45

Kenya

€ 24,15

Kyrgyzstan

€ 22,45

Kiribati

€ 38,15

Kosovo

€ 22,45

Kuwait

€ 27,26

Lao, People's Democratic Republic

€ 38,15

Lesotho

€ 38,15

Latvia

€ 25,00

Lebanon

€ 27,26

Liberia

€ 24,15

Libya

€ 27,26

Liechtenstein

€ 15,60

Lithuania

€ 25,00

Luxembourg

€ 12,55

Macao

€ 38,15

Macedonia, Rep. of

€ 22,45

Madagascar

€ 38,15

Madeira

€ 15,60

Malawi

€ 24,15

Maldives

€ 38,15

Malaysia

€ 24,15

Mali

€ 24,15

Malta

€ 25,00

Morocco

€ 27,26

Mauritania

€ 27,26

Mauritius

€ 24,15

Melilla

€ 15,60

Mexico

€ 38,15

Moldova, Republic of

€ 22,45

Mongolia

€ 24,15

Mount Athos

€ 15,60

Montenegro

€ 16,90

Mozambique

€ 38,15

Myanmar, Burma

€ 38,15

Namibia

€ 38,15

Nepal

€ 24,15

Nicaragua

€ 38,15

Niger

€ 27,26

Nigeria

€ 27,26

Norway

€ 15,60

New Caledonia

€ 38,15

New Zealand

€ 38,15

Netherlands

€ 13,45

Oman

€ 27,26

Pakistan

€ 27,26

Palestinian National Authority

€ 27,26

Panama

€ 38,15

Papua New Guinea

€ 38,15

Paraguay

€ 38,15

Peru

€ 38,15

French Polynesia

€ 38,15

Poland

€ 13,45

Portugal

€ 21,75

Puerto Rico

€ 24,15

Monaco

€ 13,70

Qatar

€ 27,26

United Kingdom

€ 13,70

Central African Republic

€ 24,15

Congo, Republic of (Brazzaville)

€ 24,15

South Africa

€ 24,15

Czech Republic

€ 13,45

Dominican Republic

€ 24,15

Romania

€ 25,00

Rwanda

€ 27,26

Russian Federation

€ 27,26

Saint Kitts and Nevis

€ 24,15

Saint Lucia

€ 38,15

Saint Vincent and the Grenadines

€ 38,15

Samoa

€ 38,15

Sao Tome and Príncipe

€ 38,15

Senegal

€ 27,26

Serbia

€ 16,65

Seychelles

€ 24,15

Sierra Leone

€ 24,15

Singapore

€ 38,15

Syria, Syrian Arab Republic

€ 27,26

Slovakia (Slovak Republic)

€ 13,45

Slovenia

€ 13,45

Spain

€ 13,70

Sri Lanka

€ 24,15

Sudan

€ 27,26

Suriname

€ 38,15

Sweden

€ 20,60

Switzerland

€ 15,60

Swaziland

€ 38,15

Tajikistan

€ 22,45

Thailand

€ 24,15

Taiwan, Republic of China

€ 24,15

Tanzania

€ 24,15

Trinidad and Tobago

€ 24,15

Togo

€ 24,15

Tonga

€ 38,15

Tunisia

€ 27,26

Turkey

€ 27,26

Turkmenistan

€ 22,45

Ukraine

€ 22,45

Uganda

€ 24,15

Hungary

€ 13,45

Uruguay

€ 38,15

United States of America

€ 24,15

Uzbekistan

€ 22,45

Vanuatu

€ 38,15

Venezuela

€ 24,15

Vietnam

€ 38,15

Yemen

€ 27,26

Zambia

€ 38,15

Zimbabwe

€ 24,15

Confirmation email

When the order is placed you will receive by mail the CONFIRMATION ORDER. When the pack will be send to you you will receive by mail the CONFIRMATION DELIVERY and you will be able to track the pack.

Pack Lost

If you don't receive the pack after 10days of our confirmation delivery, write to our help desk email: contact@particolari.com

3. PAYEMENTS

Available payment methods

We accept payments with credit cards belonging to the Visa, Mastercard, Cartasì, Maestro, JCB, Paypal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

Paypal payment

You will receive an order confirmation which also contains the link to your PayPal payment. If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however that after three hours payment via PayPal is no longer possible.

You also have the option to pay via PayPal, and can do so, without even creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account’ and you can enter your card details and confirm the payment as a PayPal guest.

In case of return, after the receivement of the products, the amount will be credited to your PayPal account.

Payment by Credit Card

At Particolari, you can easily and securely pay by card. We accept Mastercard, Visa, and American Express, in addition to Maestro, Solo, Visa Electron and Visa Debit cards.

Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.

For your convenience, your payment details will be saved on our encrypted server. You can delete your card details after you have placed your order.

Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquires.

Payment by Bank Transfer

Details accepts payments made by bank transfer net, for the beneficiary of any expenses and costs to be made on the following IBAN code:
IT 53 W 05308 77850 000000000544
Bank charges, charged to you by your bank, will be charged to the customer.
In the event that, for whatever reason, payment of the amounts due from the customer is impossible, the purchase process will be automatically canceled and the purchase then deleted.

4. REIMBURSEMENTS

Money Back by PayPal

If the payment was made using PayPal, the value of your return will be refunded to your PayPal account.

You will receive an email confirmation when your return is received into our warehouse, and you should usually receive your refund within 48 hours of receiving this email.

 

Money Back by Credit Card

If the payment was made using a debit or credit card, the money will be refunded to the bank account linked to the card.

You will receive an email confirmation when your return is received into our warehouse, and you should usually receive your refund within 48 hours of receiving this email.

 

Money by IBAN

To receive a refund of your return in your bank account, we need 3 data:

Account holder: the name on the bank account.

IBAN: You will find the IBAN bank statement or order it directly to your bank. It has been fixed for Italy at 23 characters by providing a letter to the CIN (Internal Control Number), 5 numbers for the ABI (bank code), 5 numbers for the CAB (branch code) and 12 characters (alphanumeric) but the current account, thus bringing the IBAN to a total of 27 characters. The IBAN is unique for each account.

BIC / SWIFT: The BIC (Bank Identifier Code) is a code (SWIFT code: Worldwide Interbank Financial Telecommunication) used in international payments to identify your bank. It can be formed from 8 or 11 alphanumeric characters.

With these three data we will have all the information required to make the refund in your bank account. If any of this information is incorrect, the redemption may not be successful or be subjected to additional controls.

5. MY ACCOUNT

How to delete your account

You can delete your account with us at any time. Please note: if you choose to delete your account, you will no longer have access to information about orders that have already been paid-for or processed. In addition, you will lose any details that were stored in your account and these cannot be restored after deletion. If you wish to cancel your account, please contact us and let us know why you’ve chosen to do so, so that we can improve our service.

Wishlist

My wish list shows you the items that you have added to your wish list. To purchase these items you can add them to your bag and proceed with payment.

5. SIZING

Overview of all size guides

Here is an overview of each available size guide for Women and Men. 

Size Guides for woman - How to know your size

Woman's Clothing

1. Bust: Measure around the fullest part of your bust.

2. Waist: Measure around natural waistline.

3. Hips: Measure around the fullest part.

Size Table: Woman

International size

Manufacturer’s size

Bust measurement (inches)

Waist measurement (inches)

Hip measurement (inches)

XXS

6

29.1 - 30.3

24 - 24.8

32.7 - 33.5

XS

8

30.7 - 31.9

24.4 - 25.2

33.9 - 35

S

10

32.3 - 33.5

25.6 - 26.4

36.6 - 37.8

M

12

33.9 - 35

26.8 - 28

38.2 - 39.4

L

14

35.4 - 36.6

28.3 - 29.5

39.8 - 40.9

XL

16

37 - 38.2

29.9 - 31.1

41.3 - 42.1

XXL

18

38.6 - 39.8

31.5 - 33.1

42.5 - 44.1

3XL

20

40.2 - 41.7

33.5 - 35

44.5 - 46.1

 

Belt for Women and Men

Size Table: Belt for Women and Men

Internazionale

Lunghezza

XXS

70

XS

75

S

80

M

85

L

90

XL

95

XXL

100

3XL

105
 

 

Accessories

To get the right fit, you have to measure yourself wearing only underwear becauseother clothes could distort the result. Be careful, all of the sizes of tables is deemed in cm and measure when you put yourself up straight with your back. Below is informationon standard sizes and no special sizes.

7. VOUCHERS

VOUCHERS

Please note that each voucher code may only be used once. For vouchers from campaigns in our newsletter, magazine etc.:

In the case of products being purchased with a promotional voucher, we reserve the right to fund you the original price of the product or products you keep, if – due to a cancellation – the total value of the product or products you kept falls below the value of the promotional voucher.Only one voucher can be redeemed per order. Please check the expiry date of your promotional voucher. Certain vouchers cannot be used to purchase discounted items. Vouchers may have a minimum order value. If you send goods back, we reserve the right to not renew the validity of your promotional voucher.

8. CONTACT US

Contact and Help Information

If your questions remains unanswered you are always welcome to contact our friendly customer service team. Contact us via the contact form or through email: contact@particolari.com. Our team will answer as soon is possible.